Q & A

Yes, you can find your available bills and pay them online.

1. Log in and click on your account menu in the upper left-hand corner.
2. Within the Billing section, click Billing.
3. Select the bill you want to pay, and click on the Make a Payment button.

Other ways to pay:

Please visit our “Pay My Bill” page to find more billing types and options.

1. Log in and click on your account menu in the upper left-hand corner.
2. In the “My Record” section of the dropdown menu, click on any one of the following to access the appropriate health records:
   • COVID-19
   • To Do
   • Visits
   • Test Results
   • Medications
   • Health Summary
   • Care Journeys
   • Preventive Care and Follow-Up Care
   • Questionnaires
   • Medical and Family History
   • Track My Health
   • Growth Charts
   • Document Center
   • End-of-Life Planning
   • Immunizations

1. Once logged into your Account, click on your account menu in the upper left-hand corner and select Visits within the My Record section.
2. Scroll to the appointment you wish to cancel or reschedule.
3. If you wish to cancel, click “Cancel appointment”.
   If you wish to reschedule, click “Reschedule appointment” if the option is available.

OR

1. Once logged into your Account, scroll down to the Your Updates on the homepage.
2. Click “View details” of the upcoming appointment you wish to cancel or reschedule.
3. If you wish to cancel, click “Cancel appointment”.
   If you wish to reschedule, click “Reschedule appointment” if the option is available.

Please note that some visit types cannot be rescheduled online. Please contact your care provider's office by phone during office hours to reschedule, cancel or for more options.

1. Click your Account Menu on the top right of your screen where your name is if you are using a browser, or on the top left if using the app.
2. Click "Personal Information" from the dropdown list.
3. Click the "Edit" button within the Contact Information section of your profile.
4. Within the Contact Methods section Enter the new email address you wish to use.
5. Verify the new email address you wish to use.
6. Verify your contact information with two step verification.
7. Click verify your new phone number and verify your new email buttons.

To get started with 24/7 Virtual Urgent Care, please log into your AdventHealth Account, and click the “24/7 Virtual Urgent Care” option from your homepage or click on your account menu in the upper left-hand corner. Within the Find Care section click 24/7 Virtual Care.

If this is a medical emergency, please call 911 immediately.

Tips for a Successful Video Visit:

• Conduct the video visit in a well-lit room so your provider can see you
• Set the camera at eye level
• Turn off your television or music to reduce background noise
• Make sure the space is private, so you can discuss personal medical information
• Write down any questions for your provider before the visit
• Have a paper and pen ready to take notes
• Have your doctor’s office phone number handy
• Close any unnecessary programs on your device
• If you’re logging on to your visit with your web browser, you can also test your device prior to the visit to make sure that your internet, microphone and camera are working correctly.

AdventHealth is only able to create accounts for users at least 14 years of age. If you would like to view your child's records online:

1. Log in and click on your account menu in the upper left-hand corner.
2. Click "Sharing Hub" within the Sharing section.
3. Click Manage friends and family access.
4. You will need to provide your child's first name, last name, sex, date of birth, your phone number, relation and confirm your right to access their records.
5. Click "Submit Request".
6. Once you submit, your access request will be granted in 3 business days.

In the hospital:

If you are with your child or loved one at the time of registration in a facility, Patient Access can send you an invitation to view your child's records in AdventHealth.

You can see your care team by clicking on your account menu in the upper left-hand corner. Within the Find Care section, click View Care Team to see the list of your providers. Your care team can also be found on your homepage.

Providers will be added automatically to your care team after you have scheduled a visit with them.

Providers you have seen in the past cannot be removed from your care team. You can manually hide care providers from within the provider profile by selecting Hide Provider to the right of the provider's name.

1. Log in and click on your account menu in the upper left-hand corner.

2. Within the Communication section, click Messages.

   
   OR

3. Once on the Message page, click the “Send a message” button.
4. Within the new message option, select "Ask a medical question".
5. You will receive a pop up with messaging use information, once you have finished reading, click Next.
6. Choose from the four topics and select your provider.
7. Write your message and click send.