Navigating Your Patient Journey
Our compassionate and knowledgeable staff are here to assist you with any financial or insurance-related questions you may have before, during or after your visit.
When you preregister, you’ll share the information on your legal ID, plus details like your race and ethnicity. We'll also ask you to list your emergency contact and primary care provider.
If you have insurance coverage, you’ll provide the details from your insurance card, as well as some additional details about the policyholder.
You can set up an AdventHealth Account online or by downloading the AdventHealth app. With an account, scheduling appointments, viewing test results, paying bills and connecting with your care team has never been easier. Download the AdventHealth app via the Apple App Store or Google Play Store, or visit us online and opt in for messaging to receive important updates and ensure your appointments run smoothly. Through our app, you can also:
- Access virtual urgent care, 24/7
- Complete your online pre-registration
- eCheck-In for upcoming appointments
- Receive appointment reminders
Before a scheduled service, you have a right to a Good Faith Estimate for the cost of care. This estimate will be based on similar past visits and the information we have available. To make it easy, you can view an example patient letter that you might receive and an example visit estimate document that breaks down how to read it.
AdventHealth attempts to collect payment at time of service for estimated amounts not covered by insurance, which can include co-payment, coinsurance, deductible, or non-covered services. If you are unable to make payment in full either by cash, check, debit card or credit card, there are alternative payment options available to you, including payment plan, financing options, or financial assistance. We encourage patients to confirm with their insurance provider whether services are covered. Should you have any questions about your bill, please contact us at Call855-241-2455 and an AdventHealth representative will be happy to help you.
We're committed to making your billing statement clear and easy to understand. Visit our Understanding Your Bill page to see a diagram of an example bill that explains each piece and how to read it.
With our easy-to-use app, getting care on your terms is simpler than ever. Learn more about downloading the AdventHealth app from the Apple App Store or Google Play Store.
Patient Resources and Information
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Advance Directives
Maintain control over your health care, including your preferences for life support, resuscitation and other interventions when you are unable to communicate them yourself.
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Billing and Financial Services
Learn about registration, payment options, financing and our online billing system to help keep your account organized and up-to-date.
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Insurance
In network or out? Proper coverage can significantly reduce the cost of your visit. Learn about your financial obligations with and without insurance, Medicare or Medicaid.
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Medical Records
You have a right to access your medical records for personal use and we’ve made it easy to request and receive them, either from the hospital directly or your physician.
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Our Commitment to Patient Safety
The safety of our patients, their families and visitors is of paramount importance to us. We abide by rigorous safety standards to create a safe and secure environment.
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Quality Measures
Resources that will be useful in helping you choose health care services and providers that are right for you and your family.
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Understanding Your Bill
Our patients have the flexibility to select a treatment plan that works within the constraints of their insurance plan, and is consistent with their physician and location preferences.
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Your Rights and Responsibilities
As a patient of UChicago Medicine AdventHealth you have certain rights and responsibilities that are guaranteed under the law and by hospital policy.
Find Support on Our Spiritual Care Hotline
Whatever you're facing, you're not alone. When you need a listening ear, our Spiritual Care Hotline is here for you at 833-258-2414, Monday through Friday, from 9 am to 5 pm CST. Calls are free and confidential, and our caring team members will listen without judgment, offering prayer, support and additional resources if needed.
A hospital stay can bring many visits and services from multiple medical providers. We know it’s hard to plan ahead for an emergency hospital visit, but if you have a scheduled health care service that requires a hospital stay, we recommend contacting your anticipated health care practitioners within the hospital to confirm they participate with your insurance provider. Services may be provided in the hospital by UChicago Medicine AdventHealth as well as by other health care practitioners who may bill you separately. By contacting your anticipated health care practitioners ahead of time, you can get information about billing practices and an estimate for your upcoming services to help avoid any unexpected challenges and fees.
Take Health Into
Your Own Hands
Do more than ever before in one handy download.
- View Lab Results
- Pay Bills
- Message Your Care Team
- Schedule Appointments
- Access Health Records with MyChart
