Bill Pay

Payment Plans That Fit Your Needs

You’re ready to focus on healing. And we don’t want your medical bills to distract you from your most important goal: getting well. That's why we offer multiple ways to help you manage and pay your bill, including:

  • Making either a full or partial payment
  • Paying with your checking or savings account
  • Paying with your credit or debit card
  • Setting up and managing a payment plan online

As a faith-based medical organization, we’re committed to making sure everyone has access to quality care. Every day, we work with families with different backgrounds and medical challenges, and we can always find a solution that works for you. Whether you need financial assistance and a price estimate, or you just have questions about your bill, we’re here to help.

We encourage you to download the AdventHealth app and create an account, which will allow you to re-establish your electronic payment method and any formal payment plans, as well as establish your communication preferences. If you do not have an AdventHealth account, visit account.adventhealth.com/register.

We've made updates to your UChicago Medicine AdventHealth patient portal. We’re using our partnership with AdventHealth to enhance the way you manage your health information, appointments and communications.

Learn More

Navigating Your Patient Journey

Preregistering

Our compassionate and knowledgeable staff are here to assist you with any financial or insurance-related questions you may have before, during or after your visit.

When you preregister, you’ll share the information on your legal ID, plus details like your race and ethnicity. We'll also ask you to list your emergency contact and primary care provider.

If you have insurance coverage, you’ll provide the details from your insurance card, as well as some additional details about the policyholder.


Learn More About Preparing for Preregistration
Setting Up Your Account

You can set up an AdventHealth Account online or by downloading the AdventHealth app. With an account, scheduling appointments, viewing test results, paying bills and connecting with your care team has never been easier. Download the AdventHealth app via the Apple App Store or Google Play Store, or visit us online and opt in for messaging to receive important updates and ensure your appointments run smoothly. Through our app, you can also:

  • Access virtual urgent care, 24/7
  • Complete your online pre-registration
  • eCheck-In for upcoming appointments
  • Receive appointment reminders
Understanding Your Estimate

Before a scheduled service, you have a right to a Good Faith Estimate for the cost of care. This estimate will be based on similar past visits and the information we have available. To make it easy, you can view an example patient letter that you might receive and an example visit estimate document that breaks down how to read it.

View Example Patient Letter View Example Visit Estimate
Payment Policy

AdventHealth attempts to collect payment at time of service for estimated amounts not covered by insurance, which can include co-payment, coinsurance, deductible, or non-covered services. If you are unable to make payment in full either by cash, check, debit card or credit card, there are alternative payment options available to you, including payment plan, financing options, or financial assistance. We encourage patients to confirm with their insurance provider whether services are covered. Should you have any questions about your bill, please contact us at 855-241-2455 and an AdventHealth representative will be happy to help you.


Navigating Your Bill

We're committed to making your billing statement clear and easy to understand. Visit our Understanding Your Bill page to see a diagram of an example bill that explains each piece and how to read it.

Download the AdventHealth App

With our easy-to-use app, getting care on your terms is simpler than ever. Learn more about downloading the AdventHealth app from the Apple App Store or Google Play Store.

Billing and Financial Services

  • Contact Us With Questions

    For billing questions or if you need further assistance, please contact a member of our Patient Financial Services team at 844-652-0600, or you can reach us online.

    Contact Us

  • Financial Assistance

    Our faith-based hospitals are committed to excellence in providing quality health care while serving the diverse needs of those living in our area.

    Learn More

  • Price Estimates

    We're pleased to offer price estimates through our Patient Financial Services department for potential patients, to empower you to make the best possible choice in your health care provider.

    Learn More

  • Insurance

    Insurance can be complex. Let us help you navigate your options and make informed decisions. Learn more about the Healthcare Marketplace, coverages commonly accepted by AdventHealth, your coverage and other options available to you. We’re here for you.

    Learn More

  • Contact Us

    For billing questions or if you need further assistance, please contact a member of our Patient Financial Services team or reach us online.

    Contact Us

Pay Your Bill Online

As a faith-based medical organization, we’re committed to making sure everyone has access to quality care. Every day, we work with families with different backgrounds and medical challenges, and we can always find a solution that works for you. Whether you need financial assistance and a price estimate, or you just have questions about your bill, we’re here to help.

To pay for services provided prior to October 29, 2023: Pay for Hospital Bills Pay for Provider Bills Billing and Payments for Heart and Vascular
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Providers Who Bill Separately

A hospital stay can bring many visits and services from multiple medical providers. Services may be provided in the hospital by UChicago Medicine AdventHealth as well as by other health care practitioners who may bill you separately, like the providers below.

If you have a scheduled health care service that requires a hospital stay, we recommend contacting your anticipated health care practitioners within the hospital to confirm they participate with your insurance provider. This way, you can get information about billing practices and an estimate for your upcoming services to help avoid any unexpected challenges and fees.

If you have any questions about your bill or don’t see your provider bill type above, please contact us at 844-652-0600, or fill out our financial contact form and an UChicago Medicine AdventHealth representative will be happy to help you.

Plans That Fit Your Needs

You’re ready to focus on healing. And we don’t want your medical bills to distract you from your most important goal: getting well. That's why we offer multiple ways to help you manage and pay your bill, including:

  • Making either a full or partial payment
  • Paying with your checking or savings account
  • Paying with your credit or debit card
  • Setting up and managing a payment plan online
Learn More About Payment Options

Your Legal Protection From Balance Billing

When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you’re protected from surprise billing — also known as balance billing. Learn more about your rights under Illinois law and the federal No Surprises Act.

Learn More

Helping Patients Make Informed Decisions

We're committed to price transparency and believe you should know the cost of items and services well before you receive a medical bill. A hospital’s charges are the same for all patients, but each patient’s responsibility may vary, depending on payment plans negotiated with individual health insurance companies and your out-of-pocket responsibility (i.e., deductible, co-insurance, copays, etc.). Click below to learn more and use our price estimator tool.

See Price List

Pay With Confidence

  • World-class system in partnership with Vantiv and Wells Fargo
  • Millions of patient payments across hundreds of providers
  • Enterprise-grade security and HIPAA-compliant privacy policies

Your Voice Matters

Thank you for choosing AdventHealth. Your satisfaction is important to us. If you have concerns or believe your bill is incorrect, you have several options to resolve the issue. You can submit a dispute in writing to the address below, including the:

  • Date(s) of service
  • Description of the dispute
  • Guarantor number
  • Patient's name

You can also contact our customer service team at the phone number below. While your dispute is under review, payment requirements for the disputed amount will be waived. However, all undisputed balances will continue to be processed through the normal billing process. If you are represented by an attorney, you can also inform us by mail or phone using the contact information below to provide all necessary documentation

Billing Feedback/Concerns:

Customer Service: 855-241-2455

Mail: AdventHealth Customer Service, PO Box 935979, Atlanta, GA 31193-5979

Contact: Financial Contact Form

For notice of attorney representation or to discuss a legal billing matter:

Phone: 800-706-1037

Take Health Into
Your Own Hands

Do more than ever before in one handy download.

  • View Lab Results
  • Pay Bills
  • Message Your Care Team
  • Schedule Appointments
  • Access Health Records with MyChart

Login to your UChicago Medicine AdventHealth Account

Get help on your UChicago Medicine AdventHealth Account

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