Q & A

1. Log in and click on your account menu in the upper left-hand corner.

2. Within the Communication section, click Messages.

   
   OR

3. Once on the Message page, click the “Send a message” button.
4. Within the new message option, select "Ask a medical question".
5. You will receive a pop up with messaging use information, once you have finished reading, click Next.
6. Choose from the four topics and select your provider.
7. Write your message and click send.

Make sure you have access to your family member’s records via the “Sharing Hub”.

1. Log in and click on your account menu in the upper left-hand corner.
2. Within the Billing section, click Billing.
3. Your family member’s bills should show in the list of Billing Summaries.
4. You can see which bill belongs to which family member at the top of the summary under Patients Included.

With a new care provider:

1. Once logged into your Account, click on your account menu in the upper left-hand corner and select Find Care or click Find Care from your homepage.
2. Fill in credentials within the various options under Find Doctors. You can include: The condition, specialty, or care provider’s name, your location, insurance (if available) and click Search.
3. You will be presented with a list of care providers that best match your credentials, and with their availability next to their names.
4. If needed, please modify your search using the filters or changing what was entered in the search.
5. After selecting a care provider and clicking on an appointment time, fill out the form details and click Next.
6. Review the submission information and click Confirm Appointment.
7. You will receive an email confirming your appointment details. You may be contacted by a member of the office staff as well.

With a member of your Care Team:

1. Once logged into your Account, click on your account menu in the upper left-hand corner. Within the Find Care section, click View Care Team and click on the provider. Your provider can also be found on your homepage.
2. Click on See provider details and manage, and then click the “Schedule appointment” button.
   If your Care Team member does not have this option available, then they do not have online scheduling available. Please contact their office to schedule a visit, instead.
3. After selecting an appointment date and time, fill out the form details and click Next.
4. You will receive an email confirming your appointment details. You may be contacted by a member of the office staff as well.

If you cannot find convenient times available:

1. Click the See details button on the care provider you would like to schedule with.
2. Scroll down to the Schedule a Visit section and click Request a visit button
3. Fill out the form. Click the Submit button.

Some offices may need to be contacted directly to request an appointment.

1. Log in and click on your account menu in the upper left-hand corner.
2. In the Settings section, select Communication Preferences or search in the menu bar for Communication Preferences.
3. In Communication Preferences, review and update your contact information, address, and preferred method of contact as needed.
4. Within Details, you can view all your notifications by topic.
5. After reviewing or updating your information or notifications preferences, click the Save Changes button.

Patients can visit any office in person or call the facility.

Paper copies of medical records may be released upon receipt of written authorization of patients over the age of 18 or a legal guardian.

Reference Link (Medical Records)

1. On the Account login page of AdventHealth.com, click “Forgot login information”.
2. Enter your email address or phone numer and click “Send Code”.
3. Check your email inbox or text.  AdventHealth will immediately send a message to your account's email address or phone number.
4. Enter the code and click verify.
5. Enter your date of birth and zip code for verification and click next.
6. Change your password and click continue.

For billing questions or if you need further assistance, you can contact a member of our Patient Financial Services team by clicking here.

1. Log into your Account, click on your account menu in the upper left-hand corner. Within Find Care section, click View Care Team and click on the provider. Your provider can also be found on your homepage.
2. Click see details.
3. Scroll to the Location section and your provider practice number will be available under the address.