Q & A

HelloWell is a digital wellness platform powered by both licensed clinicians and artificial intelligence. The AI chat feature DOES include: 1) an informational and educational resource; and 2) a digital wellness companion that enables you to ask wellness questions and track certain wellness-related activities.

The AI chat is NOT an FDA-approved Software as a Medical Device and DOES NOT: 1) practice medicine or engage with you as a licensed healthcare provider; 2) prescribe medications or treatment recommendations; or 3) replace the clinical judgment of a licensed healthcare provider.

The AI chat is a knowledgeable digital health companion to help inform and provide you with educational information but does NOT make clinical or medical decisions about you or your treatment. Clinical and treatment decisions are made together with the appropriate and licensed healthcare provider.

HelloWell uses CLEARʼs secure identity platform to help verify your identity for account creation. CLEAR is a separate, paid membership used at participating airports for faster access through security lanes. Verifying with CLEAR is free and does not automatically enroll you in CLEAR or provide airport benefits.

Does this mean I can skip the line at airport security?
No, this CLEAR experience is not the same as CLEAR, which allows you to move faster through airport security in designated CLEAR lanes.

If I already have CLEAR, what will my experience look like?
If you already have CLEAR or have verified with CLEAR before, getting started is even easier. In most cases, youʼll just enter your phone number and snap a quick selfie. Since CLEAR already recognizes you as a returning user, you typically wonʼt need to rescan your ID.

CLEAR is a secure identity platform that helps confirm it's really you when setting up your HelloWell account. This helps protect your account and personal information from unauthorized access.

Counsel combines informational AI it gathers from a number of sources with physicians to deliver care that is seamless and personalized. The AI gathers information and, depending on the question asked, may provide an informational response or offer to connect you with a medical provider who can provide medical advice specific to your question.

HelloWell by AdventHealth brings your real-time wearable data and your health records together in one secure, seamless experience. It features a personalized AI chat, access to a licensed medical provider and optional connectivity with your health records and wearable data.

The pilot group will be the first to use the HelloWell app and provide valuable feedback that can help us evaluate, further develop, and advance HelloWell services. The pilot group includes UChicago Medicine AdventHealth team members and their family members in the greater Chicago metro area who are age 18 or older.

Protecting the privacy and security of your health information is extremely important to us. Verifying your identity at the time of your account creation is a critical piece of that effort. CLEAR offers a simple and secure way to verify your identity using your government-issued ID and a selfie.

Patients will arrive two hours before their scheduled surgery time to allow for check-in and pre-op preparation.