Q & A

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  • How can I prevent future knee injuries?

    You can protect your knees by strengthening surrounding leg muscles and glutes, maintaining a healthy weight and practicing proper form during activities.

  • How long does it take to recover from a knee injury?

    Knee injury recovery takes one to three weeks for mild sprains, six to 12 weeks for moderate tears and six to 12 months for severe surgical cases.

  • When should I see a doctor for knee pain?

    See a knee specialist if you can’t bear weight, hear a popping sound or if the joint is visibly swollen. Also seek care if you develop redness, warmth, a fever or if pain doesn’t improve after several weeks of rest.

  • Can I check in before my appointment? How?

    Yes, you can check in online using the account’s eCheck-In feature. To use this feature:

    1. Check your inbox for an email titled “Check in for Your Upcoming Visit”.
    2. Open the email and click the “Begin eCheck-In” button.
    3. Follow the steps to check in.
    4. Once all pre-registration forms and questionnaires have been completed and submitted, you will be checked in for your upcoming visit.

    OR

    1. Check your phone for a text message from AdventHealth letting you know it’s time to check in for your appointment.
    2. Click the link in the text message.
    3. Follow the steps to check in.
    4. Once all pre-registration forms and questionnaires have been completed and submitted, you will be checked in for your upcoming visit.

    OR

    1. Once logged into your Account, scroll down to your Your Updates on the homepage.
    2. Click the “Get Ready” button of the upcoming visit.
    3. Follow the steps to check in.
    4. Once all pre-registration forms and questionnaires have been completed and submitted, you will be checked in for your upcoming visit.

  • Can I pay my bills through my AdventHealth Account?

    Yes, you can find your available bills and pay them online.

    1. Log in and click on your account menu in the upper left-hand corner.
    2. Within the Billing section, click Billing.
    3. Select the bill you want to pay, and click on the Make a Payment button.

    Other ways to pay:

    Please visit our “Pay My Bill” page to find more billing types and options.

  • How can I access my records?

    1. Log in and click on your account menu in the upper left-hand corner.
    2. In the “My Record” section of the dropdown menu, click on any one of the following to access the appropriate health records:
      • COVID-19
      • To Do
      • Visits
      • Test Results
      • Medications
      • Health Summary
      • Care Journeys
      • Preventive Care and Follow-Up Care
      • Questionnaires
      • Medical and Family History
      • Track My Health
      • Growth Charts
      • Document Center
      • End-of-Life Planning
      • Immunizations

  • How can I cancel or reschedule an appointment?

    1. Once logged into your Account, click on your account menu in the upper left-hand corner and select Visits within the My Record section.
    2. Scroll to the appointment you wish to cancel or reschedule.
    3. If you wish to cancel, click “Cancel appointment”.
      If you wish to reschedule, click “Reschedule appointment” if the option is available.

    OR

    1. Once logged into your Account, scroll down to the Your Updates on the homepage.
    2. Click “View details” of the upcoming appointment you wish to cancel or reschedule.
    3. If you wish to cancel, click “Cancel appointment”.
      If you wish to reschedule, click “Reschedule appointment” if the option is available.

    Please note that some visit types cannot be rescheduled online. Please contact your care provider's office by phone during office hours to reschedule, cancel or for more options.

  • How can I change my email address and/or phone number?

    1. Click your Account Menu on the top right of your screen where your name is if you are using a browser, or on the top left if using the app.
    2. Click "Personal Information" from the dropdown list.
    3. Click the "Edit" button within the Contact Information section of your profile.
    4. Within the Contact Methods section Enter the new email address you wish to use.
    5. Verify the new email address you wish to use.
    6. Verify your contact information with two step verification.
    7. Click verify your new phone number and verify your new email buttons.

  • How can I get a video visit for urgent care?

    To get started with 24/7 Virtual Urgent Care, please log into your AdventHealth Account, and click the “24/7 Virtual Urgent Care” option from your homepage or click on your account menu in the upper left-hand corner. Within the Find Care section click 24/7 Virtual Care.

    If this is a medical emergency, please call 911 immediately.

  • How do I add a child to my account?

    AdventHealth is only able to create accounts for users at least 14 years of age. If you would like to view your child's records online:

    1. Log in and click on your account menu in the upper left-hand corner.
    2. Click "Sharing Hub" within the Sharing section.
    3. Click Manage friends and family access.
    4. You will need to provide your child's first name, last name, sex, date of birth, your phone number, relation and confirm your right to access their records.
    5. Click "Submit Request".
    6. Once you submit, your access request will be granted in 3 business days.

    In the hospital:

    If you are with your child or loved one at the time of registration in a facility, Patient Access can send you an invitation to view your child's records in AdventHealth.