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  • I signed up but haven't received any emails.

    Unfortunately, if a typo occurred or an incorrect email was provided during account creation, you won't receive any emails. If you haven't received any communication yet, we recommend creating a new account using the correct email address.

  • I'm having issues with my identity verification code.

    Didn't receive your code?

    1. Click "Resend Code".
    2. Be sure to check your spam or junk folder if receiving code via email.
    3. If your code is still not received by email, try using your phone number associated with your account.
    4. If you still haven't received your code, you may not have an active MyChart account. Return to the login screen, select Sign Up and follow the prompts to create your account.

  • My Account has incomplete or incorrect information.

    If your account has incomplete information, check the following:

    • Are your visits associated with AdventHealth care providers and facilities? Currently, we can only link to participating hospitals and doctor's offices.
    • Check to see that your visit is showing. If it is, you may have to wait for this report to be completed or made available to you online if it was very recent.
    • Has your care provider reviewed the information? The care provider may only release results to your Account after they have had an opportunity to fully review the details. Always speak to your care provider about any results posted.

    If you want to correct information on your medical records:

    If you are seeing incorrect information in your medical records, you can contact Tech Support at 855-238-8791.

  • What if I can't pay all at once?

    If you can't pay your whole bill at once, you may be able to set up a payment plan. This lets you automatically pay a small amount each month.

  • What if I can't pay at all?

    You might be eligible for financial assistance. Start the process by applying online, and we'll work with you to determine a payment arrangement or offer financial assistance based on your financial situation.

  • What if my activation code is not working?

    1. Click the Sign up with your information button.
    2. Enter your contact information using a phone number or email address.
    3. Verify your identity by entering the code received via email or text.
    4. If you have not received your code, check your spam or junk folders prior to resending your code.
    5. Once code has been entered, create your account to access your AdventHealth account.

  • Where can I find a Patient Account ID?

    Your Patient Account ID can be found on the following documents:

    • Pre-registration paperwork provided by your doctor's office.
    • Printed visit summary paperwork provided by your doctor's office.
    • Billing statement provided by your doctor's office.
    • Billing receipt provided by your doctor's office. 

  • Where can I find an MRN?

    Your Medical Record Number is available on the following documents:

    • Discharge paperwork provided by the hospital.
    • On your wristband from a recent hospital stay.

  • Which insurances are accepted for Video Visits?

    We accept all AdventHealth and Disney employee insurances, such as:

    • AdventHealth Employee Plan Aetna
    • AdventHealth CastCare Allegiance
    • Disney Cigna PPO
    • Disney Cigna Consumer Choice
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  • Why does it say, "Login failed. Try again or reset your password."

    The password you entered was not correct. Follow the reset your password instructions.