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  • Can I connect my AdventHealth health records to HelloWell?

    You decide what AdventHealth health records are connected to the HelloWell services. To use the HelloWell services, you do not have to connect your AdventHealth health records. Doing so gives the AI chat more personal context to help tailor answers to you, but it is optional. If you choose to interact with a licensed healthcare provider, they will have access to your AdventHealth health records.

  • Does HelloWell allow me to sync my personal wearable data?

    You can choose whether HelloWell syncs your wellness information from certain personal wearable wellness technologies. Currently, compatible platforms include: Apple Health, FitBit, Garmin, Google Fit, Oura, Samsung Health and Whoop. To protect your privacy, HelloWell does not send information about you back to the personal wearable wellness technology.

  • If I already have CLEAR, what will my experience look like?

    If you already have CLEAR or have verified with CLEAR before, getting started is even easier. In most cases, youʼll just enter your phone number and snap a quick selfie. Since CLEAR already recognizes you as a returning user, you typically wo nʼt need to rescan your ID.

  • Is the HelloWell AI chat safe to use?

    Your safety is our priority. AdventHealth clinical leadership evaluated, tested and continues to monitor the HelloWell AI chat across multiple performance and clinical safety metrics. This includes specific safeguards such as indicating when your questions may benefit from a licensed healthcare provider, including emergency medical intervention or calling 911.

  • What information does HelloWell collect about me?

    We appreciate your concerns about the collection and use of information. Please see our Privacy Policy for more details regarding what information HelloWell collects and how information about you is used.

  • Do I have to create a HelloWell Account to use HelloWell services?

    To use HelloWell, including HelloWell chat and clinical encounters services, you will need to provide some basic personal information to create a HelloWell account. Certain HelloWell services will require that you verify your identity through secure technology.

  • Does HelloWell use artificial intelligence (AI) to provide services?

    HelloWell is a digital wellness platform powered by both licensed clinicians and artificial intelligence. The AI chat feature DOES include: 1) an informational and educational resource; and 2) a digital wellness companion that enables you to ask wellness questions and track certain wellness-related activities.

    The AI chat is NOT an FDA-approved Software as a Medical Device and DOES NOT: 1) practice medicine or engage with you as a licensed healthcare provider; 2) prescribe medications or treatment recommendations; or 3) replace the clinical judgment of a licensed healthcare provider.

    The AI chat is a knowledgeable digital health companion to help inform and provide you with educational information but does NOT make clinical or medical decisions about you or your treatment. Clinical and treatment decisions are made together with the appropriate and licensed healthcare provider.

  • How is CLEAR with HelloWell different from CLEAR at the airport?

    HelloWell uses CLEARʼs secure identity platform to help verify your identity for account creation. CLEAR is a separate, paid membership used at participating airports for faster access through security lanes. Verifying with CLEAR is free and does not automatically enroll you in CLEAR or provide airport benefits.


    Does this mean I can skip the line at airport security?
    No, this CLEAR experience is not the same as CLEAR, which allows you to move faster through airport security in designated CLEAR lanes.

  • What is CLEAR?

    CLEAR is a secure identity platform that helps confirm it's really you when setting up your HelloWell account. This helps protect your account and personal information from unauthorized access.

  • What is Counsel Health?

    Counsel combines informational AI it gathers from a number of sources with physicians to deliver care that is seamless and personalized. The AI gathers information and, depending on the question asked, may provide an informational response or offer to connect you with a medical provider who can provide medical advice specific to your question.