Q & A
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Q:Question: What if I can't pay all at once?
A:Answer:If you can't pay your whole bill at once, you may be able to set up a payment plan. This lets you automatically pay a small amount each month.
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Q:Question: What if I can't pay at all?
A:Answer:We understand the challenges you may face in covering healthcare costs, and are here to help connect you with the resources you need.
If you are uninsured, recently unemployed or no longer covered by insurance, you may qualify for financial assistance. Even if you are insured, financial assistance may be available with qualifying criteria. Colorado patients may qualify for discounted care.
More information can be found here: https://www.uchicagomedicineadventhealth.org/financial-assistance.
Our Financial Assistance team would be happy to answer any questions about the application process. You are welcome to apply through the AdventHealth app or contact us at 855-241-2455.
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Q:Question: What if my activation code is not working?
A:Answer:- Click the Sign up with your information button.
- Enter your contact information using a phone number or email address.
- Verify your identity by entering the code received via email or text.
- If you have not received your code, check your spam or junk folders prior to resending your code.
- Once code has been entered, create your account to access your AdventHealth account.
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Q:Question: Where can I find a Patient Account ID?
A:Answer:Your Patient Account ID can be found on the following documents:
- Pre-registration paperwork provided by your doctor's office.
- Printed visit summary paperwork provided by your doctor's office.
- Billing statement provided by your doctor's office.
- Billing receipt provided by your doctor's office.
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Q:Question: Where can I find an MRN?
A:Answer:Your Medical Record Number is available on the following documents:
- Discharge paperwork provided by the hospital.
- On your wristband from a recent hospital stay.
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Q:Question: Which insurances are accepted for Video Visits?
A:Answer:We accept all AdventHealth and Disney employee insurances, such as:
- AdventHealth Employee Plan Aetna
- AdventHealth CastCare Allegiance
- Disney Cigna PPO
- Disney Cigna Consumer Choice
Continue ReadingCollapse AnswerSome insurance plans cover video visits in your AdventHealth Account, so it’s a good idea to check with your insurance company first. If you don’t have insurance, the charge is $89 per visit.
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Q:Question: Why does it say, "Login failed. Try again or reset your password."
A:Answer:The password you entered was not correct. Follow the reset your password instructions.
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Q:Question: Why is my paper bill not listed?
A:Answer:If your paper bill does not match any of the Billing Summaries in your account, you may have received a bill from one of our network partners, which currently is not available within your account. Please contact the billing office as listed on your paper bill for additional information on methods of payment.
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Q:Question: Does atrial fibrillation cause heart failure?
A:Answer:Yes, atrial fibrillation (AFib) can potentially lead to heart failure, particularly if it is not properly managed.
Continue ReadingCollapse AnswerWhile AFib can contribute to heart failure, effective treatment (including medication, lifestyle changes and sometimes procedures like cardioversion or ablation) can help control AFib, restore normal heart rhythm, and prevent heart failure. Early detection and management are key to preventing complications.
Not everyone with AFib will develop heart failure, but it’s important to monitor and manage your heart health with your doctor to keep both conditions in check.
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Q:Question: What is the treatment for atrial fibrillation?
A:Answer:The treatment for atrial fibrillation (AFib) focuses on controlling the heart's rhythm and rate, preventing blood clots and addressing any underlying causes. Treatment options can vary depending on the severity and type of AFib.
Continue ReadingCollapse AnswerCommon treatment options for atrial fibrillation include:
- Ablation therapy: A minimally invasive procedure where heat or cold is used to destroy small areas of the heart tissue that are causing irregular electrical signals.
- Electrical cardioversion: A procedure where a controlled electric shock is delivered to the heart to reset it to a normal rhythm.
- Lifestyle changes: Managing underlying conditions (like high blood pressure, diabetes and obesity), reducing alcohol and caffeine intake, managing stress and maintaining a healthy weight can help control AFib.
- Medications
- Blood thinners (anticoagulants): Medications like warfarin or newer anticoagulants (e.g., apixaban) reduce the risk of blood clots and stroke.
- Rate-control medications: Drugs like beta-blockers or calcium channel blockers help slow the heart rate and make it more regular.
- Rhythm-control medications: Antiarrhythmic drugs help restore and maintain a normal heart rhythm.
- Pacemaker: In some cases, if AFib causes slow heart rates or other issues, a pacemaker may be implanted to regulate heart rhythm.
- Surgery (Maze procedure): For severe or persistent AFib, this surgery creates small scars in the heart to block abnormal electrical signals and restore normal rhythm.
If you’re diagnosed with AFib, our experts will work with you to create an AFib treatment plan that’s customized to your needs and goals and keeps your whole health in mind.