HelloWell

Say Hello To Your Personal Wellness App

Transform the health information you already track into empowering insights. HelloWell by AdventHealth brings your real-time wearable data and your health records together in one secure, seamless experience. Have a question about your sleep data in the middle of the night? Chat with your personal AI anytime. The next morning, tap in a real doctor to discuss any concerns. It’s a new level of connected care on demand.

The pilot phase of HelloWell is currently only available to individuals age 18+ in the Chicagoland area.

Easy Access To Real-Time Insights

HelloWell offers a first-of-its-kind integration with a health system. A provider-backed AI chat and secure platform help you get a clearer picture of your wellness.

  • Sync Your Wearable Data

    Make the most of the numbers you already track.

  • Chat With Your Own Personal AI

    Request insights and learn more about your health with your own AI.

  • Customize Your Dashboard

    See the information that’s most important to you at a glance.

  • Connect Your Health Records

    Personalize your AI with secure access to your health info.

  • Request a Doctor to Join Your Chat

    A real physician can jump in 7 days a week to provide a higher level of care.

  • Streamline Simple Requests

    Request refills, find out if your symptoms require a visit, and get other answers fast.

Experience a New Level of Connected Health

FAQs About HelloWell

  • What is HelloWell?

    HelloWell by AdventHealth brings your real-time wearable data and your health records together in one secure, seamless experience. It features a personalized AI chat, access to a licensed medical provider and optional connectivity with your health records and wearable data.

  • Who can use the HelloWell services?

    The pilot group will be the first to use the HelloWell app and provide valuable feedback that can help us evaluate, further develop and advance HelloWell services. The pilot group includes individuals in the greater Chicago metro area who are age 18 or older. During the 2026 pilot, HelloWell is available at no cost.

  • How is HelloWell different from the AdventHealth app?

    The AdventHealth app is still your home for connecting with your care team, scheduling appointments, getting lab results, viewing your health records, requesting video visits, chatting with your Care Advocate and managing other aspects of your and your family’s care. HelloWell is a digital companion application that enables you to interact with the HelloWell chat and a licensed healthcare provider, when needed. The licensed healthcare provider(s) you chat and interact with through HelloWell are in addition to your existing AdventHealth healthcare provider(s) but are separate from your care team within your AdventHealth app.

  • How are you verifying my HelloWell Account?

    If you are an existing AdventHealth patient, we verify your identification and personal information with your existing AdventHealth records. If the information you provide does not match an existing AdventHealth record we find, or we require additional confirmation, we will use CLEAR identity verification to confirm your identity. CLEAR performs certain checks on the information you provide to us to verify your identity and may share information about these checks with HelloWell. This may include checks to confirm that you are the person associated with your AdventHealth Account, and that the information you provide is accurate. This typically uses a facial photo and ID photo. For more information about CLEAR Technology, please see the Privacy Policy.

  • Do I have to be an existing AdventHealth patient to use HelloWell?

    No. However, if you add a licensed clinician to a chat and do not have an AdventHealth Account or connected health records, you will need to review and agree to the AdventHealth Admission Agreement, which will establish you as an AdventHealth patient.

  • What information does HelloWell collect about me?

    We appreciate your concerns about the collection and use of information. Please see our Privacy Policy for more details regarding what information HelloWell collects and how information about you is used.

  • Can I connect my AdventHealth health records to HelloWell?

    You decide what AdventHealth health records are connected to the HelloWell services. To use the HelloWell services, you do not have to connect your AdventHealth health records. Doing so gives the AI chat more personal context to help tailor answers to you, but it is optional. If you choose to interact with a licensed healthcare provider, they will have access to your AdventHealth health records.

  • Do I have to create a HelloWell Account to use HelloWell services?

    To use HelloWell, including HelloWell chat and clinical encounters services, you will need to provide some basic personal information to create a HelloWell account. Certain HelloWell services will require that you verify your identity through secure technology.

  • Does HelloWell allow me to sync my personal wearable data?

    You can choose whether HelloWell syncs your wellness information from certain personal wearable wellness technologies. Currently, compatible platforms include: Apple Health, FitBit, Garmin, Google Fit, Oura, Samsung Health and Whoop. To protect your privacy, HelloWell does not send information about you back to the personal wearable wellness technology.

  • Is the HelloWell AI chat safe to use?

    Your safety is our priority. AdventHealth clinical leadership evaluated, tested and continues to monitor the HelloWell AI chat across multiple performance and clinical safety metrics. This includes specific safeguards such as indicating when your questions may benefit from a licensed healthcare provider, including emergency medical intervention or calling 911.

  • Can I use the AI chat without creating a HelloWell account?

    To chat with the HelloWell AI, you will just need to confirm some basic personal information, since the service is intended for individuals ages 18+.

  • What is CLEAR?

    CLEAR is a secure identity platform that helps confirm it's really you when setting up your HelloWell account. This helps protect your account and personal information from unauthorized access.

  • Why is HelloWell using CLEAR?

    Protecting the privacy and security of your health information is extremely important to us. Verifying your identity at the time of your account creation is a critical piece of that effort. CLEAR offers a simple and secure way to verify your identity using your government-issued ID and a selfie.

  • How is CLEAR with HelloWell different from CLEAR at the airport?

    HelloWell uses CLEARʼs secure identity platform to help verify your identity for account creation. CLEAR is a separate, paid membership used at participating airports for faster access through security lanes. Verifying with CLEAR is free and does not automatically enroll you in CLEAR or provide airport benefits.


    Does this mean I can skip the line at airport security?
    No, this CLEAR experience is not the same as CLEAR, which allows you to move faster through airport security in designated CLEAR lanes.

  • Does verification through CLEAR mean I have a CLEAR account now?

    No; identity verification alone does not create a CLEAR account or give you access to CLEAR services, like expedited airport security checks. If you have a paid CLEAR account already, it will be used to help HelloWell verify your identity.

  • Can I talk to the same licensed clinician every time?

    When you request a doctor to join your chat, you can choose from the list of active clinicians who are available at that time. Different providers may have different availability at any given time.

  • Does HelloWell use artificial intelligence (AI) to provide services?

    HelloWell is a digital wellness platform powered by both licensed clinicians and artificial intelligence. The AI chat feature DOES include: 1) an informational and educational resource; and 2) a digital wellness companion that enables you to ask wellness questions and track certain wellness-related activities.

    The AI chat is NOT an FDA-approved Software as a Medical Device and DOES NOT: 1) practice medicine or engage with you as a licensed healthcare provider; 2) prescribe medications or treatment recommendations; or 3) replace the clinical judgment of a licensed healthcare provider.

    The AI chat is a knowledgeable digital health companion to help inform and provide you with educational information but does NOT make clinical or medical decisions about you or your treatment. Clinical and treatment decisions are made together with the appropriate and licensed healthcare provider.

  • If I already have CLEAR, what will my experience look like?

    If you already have CLEAR or have verified with CLEAR before, getting started is even easier. In most cases, youʼll just enter your phone number and snap a quick selfie. Since CLEAR already recognizes you as a returning user, you typically wo nʼt need to rescan your ID.

  • What is Counsel Health?

    Counsel combines informational AI it gathers from a number of sources with physicians to deliver care that is seamless and personalized. The AI gathers information and, depending on the question asked, may provide an informational response or offer to connect you with a medical provider who can provide medical advice specific to your question.