Mobile App Support

1. On the Account login page of AdventHealth.com, click “Forgot login information”.
2. Enter your email address or phone numer and click “Send Code”.
3. Check your email inbox or text.  AdventHealth will immediately send a message to your account's email address or phone number.
4. Enter the code and click verify.
5. Enter your date of birth for verification and click next.
6. Change your password and click continue.

Didn't receive your code?

1. Click "Resend Code".
2. Be sure to check your spam or junk folder if receiving code via email.
3. If your code is still not received by email, try using your phone number associated with your account.
4. If you still haven't received your code, you may not have an active MyChart account. Return to the login screen, select Sign Up and follow the prompts to create your account.

1. Click the Sign up with your information button.
2. Enter your contact information using a phone number or email address.
3. Verify your identity by entering the code received via email or text.
4. If you have not received your code, check your spam or junk folders prior to resending your code.
5. Once code has been entered, create your account to access your AdventHealth account.

Unfortunately, if a typo occurred or an incorrect email was provided during account creation, you won't receive any emails. If you haven't received any communication yet, we recommend creating a new account using the correct email address.

The password you entered was not correct. Follow the reset your password instructions.

1. Click your Account Menu on the top right of your screen where your name is if you are using a browser, or on the top left if using the app.
2. Click "Personal Information" from the dropdown list.
3. Click the "Edit" button within the Contact Information section of your profile.
4. Within the Contact Methods section Enter the new email address you wish to use.
5. Verify the new email address you wish to use.
6. Verify your contact information with two step verification.
7. Click verify your new phone number and verify your new email buttons.

If your account has incomplete information, check the following:

• Are your visits associated with AdventHealth care providers and facilities? Currently, we can only link to participating hospitals and doctor's offices.
• Check to see that your visit is showing. If it is, you may have to wait for this report to be completed or made available to you online if it was very recent.
• Has your care provider reviewed the information? The care provider may only release results to your Account after they have had an opportunity to fully review the details. Always speak to your care provider about any results posted.

If you want to correct information on your medical records:

If you are seeing incorrect information in your medical records, you can contact Tech Support at 855-238-8791.

AdventHealth is only able to create accounts for users at least 14 years of age. If you would like to view your child's records online:

1. Log in and click on your account menu in the upper left-hand corner.
2. Click "Sharing Hub" within the Sharing section.
3. Click Manage friends and family access.
4. You will need to provide your child's first name, last name, sex, date of birth, your phone number, relation and confirm your right to access their records.
5. Click "Submit Request".
6. Once you submit, your access request will be granted in 3 business days.

In the hospital:

If you are with your child or loved one at the time of registration in a facility, Patient Access can send you an invitation to view your child's records in AdventHealth.

Your Medical Record Number is available on the following documents:

• Discharge paperwork provided by the hospital.
• On your wristband from a recent hospital stay.

Your Patient Account ID can be found on the following documents:

• Pre-registration paperwork provided by your doctor's office.
• Printed visit summary paperwork provided by your doctor's office.
• Billing statement provided by your doctor's office.
• Billing receipt provided by your doctor's office. 

1. Log in and click on your account menu in the upper left-hand corner.
2. In the “My Record” section of the dropdown menu, click on any one of the following to access the appropriate health records:
   • COVID-19
   • To Do
   • Visits
   • Test Results
   • Medications
   • Health Summary
   • Care Journeys
   • Preventive Care and Follow-Up Care
   • Questionnaires
   • Medical and Family History
   • Track My Health
   • Growth Charts
   • Document Center
   • End-of-Life Planning
   • Immunizations

1. Log in and click on your account menu in the upper left-hand corner.

2. Within the Communication section, click Messages.

   
   OR

3. Once on the Message page, click the “Send a message” button.
4. Within the new message option, select "Ask a medical question".
5. You will receive a pop up with messaging use information, once you have finished reading, click Next.
6. Choose from the four topics and select your provider.
7. Write your message and click send.

You can see your care team by clicking on your account menu in the upper left-hand corner. Within the Find Care section, click View Care Team to see the list of your providers. Your care team can also be found on your homepage.

Providers will be added automatically to your care team after you have scheduled a visit with them.

Providers you have seen in the past cannot be removed from your care team. You can manually hide care providers from within the provider profile by selecting Hide Provider to the right of the provider's name.

Yes, you can find your available bills and pay them online.

1. Log in and click on your account menu in the upper left-hand corner.
2. Within the Billing section, click Billing.
3. Select the bill you want to pay, and click on the Make a Payment button.

Other ways to pay:

Please visit our “Pay My Bill” page to find more billing types and options.

Make sure you have access to your family member’s records via the “Sharing Hub”.

1. Log in and click on your account menu in the upper left-hand corner.
2. Within the Billing section, click Billing.
3. Your family member’s bills should show in the list of Billing Summaries.
4. You can see which bill belongs to which family member at the top of the summary under Patients Included.

If your paper bill does not match any of the Billing Summaries in your account, you may have received a bill from one of our network partners, which currently is not available within your account. Please contact the billing office as listed on your paper bill for additional information on methods of payment.

If you can't pay your whole bill at once, you may be able to set up a payment plan. This lets you automatically pay a small amount each month.

We understand the challenges you may face in covering healthcare costs, and are here to help connect you with the resources you need.

If you are uninsured, recently unemployed or no longer covered by insurance, you may qualify for financial assistance. Even if you are insured, financial assistance may be available with qualifying criteria. Colorado patients may qualify for discounted care.

More information can be found here: https://www.uchicagomedicineadventhealth.org/financial-assistance.

Our Financial Assistance team would be happy to answer any questions about the application process. You are welcome to apply through the AdventHealth app or contact us at 855-241-2455.

With a new care provider:

1. Once logged into your Account, click on your account menu in the upper left-hand corner and select Find Care or click Find Care from your homepage.
2. Fill in credentials within the various options under Find Doctors. You can include: The condition, specialty, or care provider’s name, your location, insurance (if available) and click Search.
3. You will be presented with a list of care providers that best match your credentials, and with their availability next to their names.
4. If needed, please modify your search using the filters or changing what was entered in the search.
5. After selecting a care provider and clicking on an appointment time, fill out the form details and click Next.
6. Review the submission information and click Confirm Appointment.
7. You will receive an email confirming your appointment details. You may be contacted by a member of the office staff as well.

With a member of your Care Team:

1. Once logged into your Account, click on your account menu in the upper left-hand corner. Within the Find Care section, click View Care Team and click on the provider. Your provider can also be found on your homepage.
2. Click on See provider details and manage, and then click the “Schedule appointment” button.
   If your Care Team member does not have this option available, then they do not have online scheduling available. Please contact their office to schedule a visit, instead.
3. After selecting an appointment date and time, fill out the form details and click Next.
4. You will receive an email confirming your appointment details. You may be contacted by a member of the office staff as well.

If you cannot find convenient times available:

1. Click the See details button on the care provider you would like to schedule with.
2. Scroll down to the Schedule a Visit section and click Request a visit button
3. Fill out the form. Click the Submit button.

Some offices may need to be contacted directly to request an appointment.

1. Once logged into your Account, click on your account menu in the upper left-hand corner and select Visits within the My Record section.
2. Scroll to the appointment you wish to cancel or reschedule.
3. If you wish to cancel, click “Cancel appointment”.
   If you wish to reschedule, click “Reschedule appointment” if the option is available.

OR

1. Once logged into your Account, scroll down to the Your Updates on the homepage.
2. Click “View details” of the upcoming appointment you wish to cancel or reschedule.
3. If you wish to cancel, click “Cancel appointment”.
   If you wish to reschedule, click “Reschedule appointment” if the option is available.

Please note that some visit types cannot be rescheduled online. Please contact your care provider's office by phone during office hours to reschedule, cancel or for more options.

Yes, you can check in online using the account’s eCheck-In feature. To use this feature:

1. Check your inbox for an email titled “Check in for Your Upcoming Visit”.
2. Open the email and click the “Begin eCheck-In” button.
3. Follow the steps to check in.
4. Once all pre-registration forms and questionnaires have been completed and submitted, you will be checked in for your upcoming visit.

OR

1. Check your phone for a text message from AdventHealth letting you know it’s time to check in for your appointment.
2. Click the link in the text message.
3. Follow the steps to check in.
4. Once all pre-registration forms and questionnaires have been completed and submitted, you will be checked in for your upcoming visit.

OR

1. Once logged into your Account, scroll down to your Your Updates on the homepage.
2. Click the “Get Ready” button of the upcoming visit.
3. Follow the steps to check in.
4. Once all pre-registration forms and questionnaires have been completed and submitted, you will be checked in for your upcoming visit.

A link to join your scheduled video visit appointment will be sent either via email or text 10 minutes before your appointment.

You can also access your upcoming visits by signing into your AdventHealth Account and clicking the Prepare to join button within the Today's Visits section on your homepage.

To get started with 24/7 Virtual Urgent Care, please log into your AdventHealth Account, and click the “24/7 Virtual Urgent Care” option from your homepage or click on your account menu in the upper left-hand corner. Within the Find Care section click 24/7 Virtual Care.

If this is a medical emergency, please call 911 immediately.

Tips for a Successful Video Visit:

• Conduct the video visit in a well-lit room so your provider can see you
• Set the camera at eye level
• Turn off your television or music to reduce background noise
• Make sure the space is private, so you can discuss personal medical information
• Write down any questions for your provider before the visit
• Have a paper and pen ready to take notes
• Have your doctor’s office phone number handy
• Close any unnecessary programs on your device
• If you’re logging on to your visit with your web browser, you can also test your device prior to the visit to make sure that your internet, microphone and camera are working correctly.