Login, Email and Password
Find answers to questions about accessing your UChicago Medicine AdventHealth Account
- I forgot my password.
- Why does it say, "Enter a valid email address." when I try to login?
- Why does it say, "Invalid email/password combination" when I try to login?
- My Account is locked, what do I do?
- How can I change my email address?
Accessing Health Records
Learn how to view you and your family's health records
- How do I connect my health records?
- My Account has incomplete or incorrect information.
- How do I add a child to my account?
- Where can I find an MRN?
- Where can I find a Patient Account ID?
- I'm having issues with my verification code.
- How can I access my records?
- How else can I access my records?
Messages and Care Team
Learn how to send messages to your care team
- How do I message my AdventHealth provider?
- How do I message my 24/7 Virtual Urgent Care Provider?
- How do I add a provider to my care team? How do I remove a provider from my care team?
Accessing and Paying Your Bills
Find answers to all of your bill pay questions
- Can I pay my bills through my UChicago Medicine AdventHealth account?
- How do I pay bills for family members?
- Why is my paper bill not listed?
- What if I can't pay all at once?
- What if I can't pay at all?
- I have a question about something on my bill.
- I need to find my doctor's phone number.
Scheduling and Appointments
Learn how to schedule, manage, and change your appointments
- How do I schedule appointments for myself or my family members?
- How can I cancel or reschedule an appointment?
- Can I check in before my appointment? How?
- I scheduled a video visit with my provider. How do I access the visit?
- How can I get video visit for urgent care?
- Which insurances are accepted for Video Visits?